Contact information

We value clear and responsive communication with our customers. If you have any questions, concerns, or need support, please review the following contact guidelines:

📧 Email Support
For all inquiries—including product information, order updates, custom requests, or general support—please email us at:
redleg3ddotcom@gmail.com

We aim to respond to all emails within 1–2 business days. Please include your order number (if applicable) for faster service.

📞 Phone Support
You can reach us toll-free at:
1-866-4-REDLEG
Phone support is available during the following hours:
Monday–Friday: 10 AM – 4 PM (Central Time)
Voicemail is available after hours, and we’ll return your call as soon as possible.

❗ Important Notes

  • We do not offer support via social media messaging platforms.

  • Please avoid sending duplicate requests via both email and phone—this may delay response times.

  • For issues related to shipping or damaged items, contact us within 7 days of delivery.

Thank you for choosing RedLeg 3D. We’re proud to serve fellow enthusiasts with high-quality replica ordnance.

Let me know if you'd like to customize the tone (e.g., more casual or more formal), add a contact form reference, or include links.

You said:
update to let them know there can be a delay in getting back to them as I am currently still serving fdulltime in the military.
ChatGPT said:

Here’s the updated Contact Policy that includes a clear and respectful notice about potential response delays due to your full-time military service:

Contact Policy – RedLeg 3D

At RedLeg 3D, we appreciate your business and your patience. Please note that I am currently serving full-time in the military, which may occasionally delay my ability to respond as quickly as I’d like. I do my best to reply as promptly as possible—your inquiry is important to me.

📧 Email Support
For all inquiries—including product information, order updates, custom requests, or general support—please email:
redleg3ddotcom@gmail.com

Typical response time is 1–3 business days, but may vary slightly depending on duty schedule. Including your order number (if applicable) helps speed things up.

📞 Phone Support
Toll-free: 1-866-4-REDLEG
Available: Monday–Friday | 10 AM – 4 PM (Central Time)
If unavailable, please leave a voicemail—I’ll return your call as soon as I can.

❗ Important Notes

  • Support is not available via social media DMs.

  • Please avoid sending the same request via multiple channels.

  • For issues with shipping or damaged items, contact me within 7 days of delivery.

Thank you for your understanding and support—both for RedLeg 3D and for those who serve.

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